One Planet Cleaning Privacy Policy

One Planet Cleaning values its visitors and clients and respects their privacy. We collect information in an effort to improve your website experience and to communicate with you about our services, products and promotions. We do not sell or rent your personal information to third parties.

This policy describes the personal information we collect about you, why we collect it and how we use it. If you have any questions about our privacy policy, you can always contact One Planet Cleaning in any of three ways: send us an e-mail, call us at 1300 1PLANET or write to us. If our information practices change in the future, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears at the end of this policy. You may exercise your choices about how we collect and use your information at any time.

What kind of information does One Planet Cleaning collect?

One Planet Cleaning collects information on our site visitors when they voluntarily contact us and give information through our online forms, by phone, by email, in wiriting, or in person. This data is used as aggregated, non-personal information and to assess the origins or clients and employees. One Planet Cleaning utilises this information to improve and enhance our services by monitoring the areas on the site which are most successful. This aggregated information may be shared with One Planet Cleaning partners, but will not be shared with our clients. This is done for the purposes of providing you with the best One Planet Cleaning experience and customer service.

How does One Planet Cleaning use my information?

When you contact us through our online forms, we use your personal information to process your query, send you e-mails to confirm your details or to contact you via phone or e-mail if we have other questions regarding your quote request, employment application or any other queries.

We may also contact you, subject to the choices you have made, via e-mail, or telephone, to conduct service research and learn more about how we can improve our management and services.

How is my information stored?

Protecting your information is important to us. One Planet Cleaning takes all reasonable steps to ensure the security of our system. Any information which we hold for you is stored securely.

A client's credit card details are not stored anywhere on the Internet and the only company who has access to this data is the merchant's bank.

In addition, our employees and the contractors who provide services in One Planet Cleaning's name are obliged to respect the confidentiality of any personal information held by One Planet Cleaning. However, One Planet Cleaning will not be held responsible for events arising from unauthorised access of your personal information.

You can also play an important role in keeping your personal information secure, by notifying us immediately by email at enquiries@oneplanetcleaning.com.au if there is any unauthorised use of your account by any other Internet user or any other breach of security.

Does One Planet Cleaning share my information with third parties?

No, we do not share personal information with third parties. However, information about site usage and other key metrics may be used collectively in sales collateral and other public forums.

How do I change or delete my information?

You can review, change or delete certain personal information related to your use of our site (e.g., name and contact information). You can ask us to update your personal information, by calling us at 1300 1PLANET or you may email us. Please be sure to include your e-mail address and full name. Please note that any requests to update your personal information may take up to five business days for your e-mail request.

What are cookies? How does One Planet Cleaning use cookies on its site?

A cookie is a small data file that websites often store on your computer's hard drive when you visit their sites. A cookie may contain information, such as a unique user ID that websites use to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie.

We use cookies in order to improve your website experience. Cookies enable us to keep track of your preferences and selections as you use our site. You can refuse cookies by turning them off in your browser.

What about links to other websites and services?

The One Planet Cleaning website may contain links to other sites. One Planet Cleaning does not control the privacy policies or practices of these websites. You should review those policies before providing any personal information. One Planet Cleaning is not responsible for the content or practices of any linked websites, and we provide these links solely for the convenience and information of our visitors.

Last revised: 15th March 2007